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Feedback - South San FranciscoFeedback - South San Francisco
Your comments and suggestions are important to us.
 We enjoy hearing feedback from students and post a selection of comments here.
We are not perfect, if you have a complaint we want to hear from you. If we made a mistake we will do what we can to rectify the issue. Valid comments and complaints will be posted here along with our response.
Please use the form below write to us.
Rider Feedback
July 27, 2010
Basic Rider Course
Submitted by: D. Y.
First of all....Chris,Matt and Brian are the best trainers
out there!!! I never have been on a motorcycle in my life,but
these guys made me feel very comfortable and confident in
my ability to learn and ride. Very patient and informative.
I had a smile on my face the whole weekend..I strongly advise
people interested in riding to go through Chris,Matt,and
Brian!!!!!!! Thx guys.
July 25, 2010
Basic Rider Course
Submitted by: R.
Chris, Matt, and Bryan (Brian?) taught a great class.
They work very well as a team, and know how to motivate
and encourage us without being pushy. I'm a little sore in
the legs, but I had a very positive first riding experience,
thanks to them.
I will definitely recommend this class to others, although
I do wish that the pace of the classroom lesson was far
faster and less group-focused.
July 19, 2010
Basic Rider Course
Submitted by: G. C.
The instructors, Matt and Chris, are great! I absolutely
loved how they taught the course. I would highly recommend
their course to anyone who wants to learn to ride.
July 18, 2010
Basic Rider Course
Submitted by: P. R.
This motorcycle training course was great, the riding
coaches (Chris and Raul) show deep concern for motorcycle
safety and the proper operation of motorcycles, the training
was very thorough and enjoyable and deserves a 5 star rating,.."Highly recommended", ...THANKS!!!
April 18, 2010
Basic Rider Course
Submitted by: M.
Chris, Matt, Raul and Rick are hands up A+++. Awesome riding
coaches. they let you know what comes first which is safety . Great coaches
and mentors!
April 18, 2010
Basic Rider Course
Submitted by: N.H.
Matt, Raul, and Russel made this 49 y.o. feel right at home on a
motorcycle. They encouraged me to become familiar with the bike and not to
be afraid of it. And because of their firm grasp of the subject matter and
their ability to translate it on all levels I was able to pass the course
today. Thank you for giving me a new set of wings.
Thumbs up! Awesome experience!
Thanks.
March 25, 2010
Basic Rider Course
Submitted by: R.
I had a wonderful time learning how to ride and now that I'm riding
with my new motorcycle, all the skills and helpful tips have definitely come
in handy. Thank you!
February, 2010
Basic Rider Course
Submitted by: D.W.G.
The course was a great one to take, and our instructions Chris and
Matt were top notch, A++.
My wife and I just completed the course this weekend, and with no riding
experience the patient and clear instructions made it possible to learn how
to ride safely. The course built up from the ground up and every exercise
gave us additional confidence and reinforced basic skills. I can't emphasize
enough how valuable the patient instruction by Chris and Matt were. Thank
you guys!!!
Now, time to practice around the neighborhood.
September 17, 2009
Basic Rider Course
Submitted by: Y.M.
Just wanted to thank Chris for his patience and his help. It was a great experience at the range and I felt that he really wanted to help each student get the most out of it and leave with the confidence that they will be safe out on the road. I didn't feel that we were rushed to finish the course outline. Of course it helped that there were only 6 of us in the group that weekend . I'm very happy with my overall experience and will definitely recommend Bikesmart to anyone who wants to get into motorcycling.
Thanks so much!!!
August 6, 2009
Basic Rider Course
Submitted by: L.N.
I recently attended your Basic Rider Course and wish to commend your instructor - Wenona for a "job well done". She was clear and precise in her instructions and her sense of humour kept us constantly engaged. She was extremely supportive providing excellent feedback so I and all the other participants in the course got as much as we could from the time available.
I look forward to coming back for the Experienced Rider Course one day soon.
July 27, 2009
Basic Rider Course
Submitted by: D. D.
I just completed the 3 day class with Chris as my instructor. Chris has the perfect personality for this class. He was informative, fun, encouraging, patient & thorough. He made sure everyone was comfortable and learning while having a good experience. He checked in with everyone individually as well as a group. I had never ridden before and by the time we finished the class i felt very comfortable. I actually didn't need a motorcycle class per se as i just bought a Vespa but my skills are much more honed now...and I feel much more comfortable. In fact i spent 4 hours "scooting" around San Francisco Sunday very confidently!
Thanks Chris! & Bike Smart! I am sending my boyfriend to you next month!
July 22, 2009
Basic Rider Course
Submitted by: G. J.
I wanted to write Bike Smart, in order to acknowledge my instructor, Chris. I just successfully completed the course, and I wanted to thank and compliment Chris. In regards to myself, I am disabled and have several handicaps.
During the 3 days of instruction, Chris was always taking the time to inquire if I needed breaks, if he could assist me in any of the motorcycle operations, and when things became seemingly overwhelming or I got discouraged, Chris was there to encorage me with a kind word or extra instruction. Additionally, Chris showed great patience, in providing instruction to all class participants.
Among the class, were some experienced riders, mixed in with those who had never ridden a motorcycle, and Chris was able to adjust his instruction and teaching to adapt to all participants levels, all the while keeping the class informative and fun.
I would reccommend this Bike Smart class to any prospective or current motorcycle rider, and I would highly recommend that they request Chris as their instructor.
Thanks Chris, I hope to enjoy many years of accident free, safe motorcycleriding.
Sincerely.
June 30, 2009
Basic Rider Course
Submitted by: D. P.
The class is worth taking! The instructors were very understanding.
Female don't be scared to take this class we had 5 women in the class and not one had ever driven a motocycle and they all passed.
June 15, 2009
Basic Rider Course
Submitted by: D. S.
I am very impressed with all the knowledge i gained by attending this class! The instructors (Chris John and Wenona) were very well trained and knew exactly what they were doing! I passed with perfect score on the riding test and will carry on the knowledge for the rest of my life!
May 27, 2009
Basic Rider Course
Submitted by: C.G.
I am completely happy with the course. Wenona, Chris and John are professional and exact in their methods and instruction.
I passed with a perfect score, something I know was possible only by taking the class.
May 5, 2009
Basic Rider Course
Submitted by: R.F.
I took the course on March 30th, May 2nd & 3rd. John & Rick were the course instructors on Saturday and John & Chris on Sunday.
All were great! Each one gave individual instruction where needed and always were patient and kind. The only critisism I can offer is that at the completion of the course, they didn't tell those of us that passed what we needed to work on. I passed but did not have a perfect score. It just would have been nice to know what I did well at and what I needed more work on. Otherwise, a great course to take! As the only woman in the class, everyone treated me with respect and made me feel like part of the group. Thanks!.
April 25, 2009
Basic Rider Course
Submitted by: M.S.
Congratulations to Bike Smart on the training.
Thanks to Chris, Wenona, Nino and Rick for the great weekend. I have learned a lot in the class and specially at the range. Safety was always in first place and we had a lot of riding time.
Thanks for the RiderCoaches for all the attention they gave us.
Keep up with the great work guys.
See you on the road.
March 30, 2009
Basic Rider Course
Submitted by: T.J.
I really enjoy my in class experience with instructor Mrs.Wenona she was really helpful in class and also on the range. James was also a great big help on the range for me. However I didnt pass the class but I am going to take it again with the same instructors. Thanks Alot.
March 30, 2009
Basic Rider Course
Submitted by: R.P.
Just compleated the training Sunday March 29, Wawona & James are knowledgeable, gracious & fantastic trainers.
Seriously & fun!.
February 02, 2009
Basic Rider Course
Submitted by: A.
I thouht this was a great class, Chris, Rick, and James were all very nice and patient. I had experience with dirt bikes but very minimal with street bikes but they taught me very well.....I got a perfect score on the riding evaluation test!! I would tell anybody to take this class to
improve their skills and to learn how to ride properly and safley.
January 25, 2009
Basic Rider Course
Submitted by: C.R.
Thank you so much for your riding training. This course was exactly what I need to learn how to ride a motorcycle. I was a complete beginner and came out a stronger confident intermediate rider.
If you want to learn, this is the course to take. The best $250 you could invest on yourself.
December 14, 2008
Basic Rider Course
Submitted by: R.A.
Rick and Chris were really wonderful Ridercoaches. They really took the time with each student, making sure everyone understood the exercises. They provided very helpful and astute feedback. Their manner, rapport, attitude, and knowledge made the class extremely valuable. I enjoyed my time on the range with them, and would recommend anyone to Bike Smart, and especially Rick and Chris!
October 9, 2008
Basic Rider Course
Submitted by: M.B.
Chris, Omar and Rick are great range instructors: patient, encouraging, knowledgeable and enthusiastic riders. Each are great working with students!
July 21, 2007
Basic Rider Course
Submitted by: R.P.
This was definitely an excellent introduction into the world of motorcycling. I have learned a lot and the rider coach (John Finan) is definitely one of the best around! I am difinitely recommending this BRC to anyone I know who is interested in learning how to ride.
July 20, 2007
Basic Rider Course
Submitted by: R.M.
I couldn't believe how informative and fun this course was. It was well worth waking up at 5:30 am to be there on time...and you couldn't ask for better coaches!
July 2, 2007
Basic Rider Course
Submitted by: N.D.
The class and riding sessions were incredibly informative. The lessons learned easily translate to your own motorcycle with an ability nowhere near what a textbook could bring.
I would (and am!) highly recommend the training through Bikesmart.
How on earth two ride instructors can organize 8-9 students all day, I will never know.
I am very pleased!!
March 30, 2007
Basic Rider Course
Submitted by: J.R.
The rider-coaches did an excellent job. Specifically, Paul was very enthusiastic about riding and extremely patient. Rick was super friendly and gave encouragement as I became frustrated with the U-turn exercise. I can't remember the third rider-coaches name but he was also passionate about riding. I felt like each rider-coach genuinely wanted to help us learn to ride and that it wasn't just a job to them. I have already recommended your service to several friends and family members. Thanks!
February 24, 2007
Basic Rider Course
Submitted by: G.
Great course - Classroom and Range "coaches" were great. I am a much more confident rider having taken this course.
December 12, 2006
Basic Rider Course
Submitted by: Name withheld by request
Very informative. More fun than the first time I took the class 15 years ago. The instructors at the riding sessions are saints and seem to care very much that all of the students understand and apply the concepts. I will be back for the Experienced Rider Course!
October 11, 2006
Basic Rider Course
Submitted by: N.
I was late for my first class and my slot was handed out to a standby student. I had to wait for a month before I could take the class again as a standby student. The wait was worth it. The video instructions and the instructors were fantastic. I really learnt a lot from them. My advice to other students is to be ahead of time for each session.
I can't wait to take the advanced rider course.
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