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Feedback - San JoseFeedback - San Jose
Your comments and suggestions are important to us.
 We enjoy hearing feedback from students and post a selection of comments here.
We are not perfect, if you have a complaint we want to hear from you. If we made a mistake we will do what we can to rectify the issue. Valid comments and complaints will be posted here along with our response.
Please use the form below write to us.
Rider Feedback
April 10, 2008
Basic Rider Course
Submitted by: S.
I've been a rider for over 15 yrs and thought I knew everything there is to know,but after the basic rider class I have learned and know alot more than I did. OMAR,JOHN,MARK are very awsome instructors on the course. I've applyied what I learnd and it made me a better rider on the road. You can't ask for anything better than the rider coaches that taught the class. My hat goes off to you and please ride hard or stay home!
April 7, 2008
Basic Rider Course
Submitted by: M. R.
The riding course was great! It was insightful as well as fun. Our rider coaches had great respect for us and concern for our progress. I would definately recommend this course to other people!
March 11, 2008
Basic Rider Course
Submitted by: S. T.
Great course and great instructors, both for the written portion and the riding skills on the course. I particularly liked their focus on safety and they kept excellent time on the course. They are all very friendly and clearly experienced. Great coaches too in terms of their training techniques. I would recommend the course to anyone. Thanks.
February 7, 2008
Basic Rider Course
Submitted by: A. S.
I thought last night class was GREAT!!!!
There are some things about riding that I never knew.
January 23, 2008
Basic Rider Course
Submitted by: A. C.
Great course. I am a novice, the training was my first time ever on a motorcycle. I feel comfortable enough to be able to handle a small motorcycle (with minimal mistakes). John F and Mark Wing were great instructors they made everything clear and did demos for all areas of the course. They were very patient (I needed that). Thanks, I would recomend this course to my friends and family.
January 23, 2008
Basic Rider Course
Submitted by: R. L.
John and Mark were great! They proved that they could teach this old dog new tricks. Enjoyed every moment of the courses.
January 21, 2008
Basic Rider Course
Submitted by: unknown.
I just completed the Basic Rider Course as an experienced rider. I found the Rider Coaches, (Mark & John) were very knowledgable and confidence inspiring. The material could be very cut & dry, but Mark made the classroom session interesting by bringing all the students into the discussions and injecting humor and a atmosphere that was condusive to learning. The range exercises, even as en experienced rider, allowed me to freshen up my skills and refine some bad habits. John also gave good corrections and explanations throughout the training exercises. There was a good difference in coaching styles between the two coaches. It kept the training upbeat and interesting.
Yes, there's nothing like practice, practice, practice to hone the necessaryskills needed to ride a motorcycle. I would definately recommend this program and the Bikesmart Coaches to any beginning or experienced riders to develope or refine their skills.
January 15, 2008
Basic Rider Course
Submitted by: M.S.
I took the Basic Riders Course this past weekend 1/13/08. My Rider coaches where John,Omar and Mark. I enjoyed the class alot they all made it fun to be out their as a first rider. They all taught the class with passion and smarts. They all made it easy for everyone to understand to drills.
After taking this class I can proudly say I am ready to go out and ride my bike saftly and confidently. Thank you again I will be recommending this class to all my friends.
October 23, 2007
Basic Rider Course
Submitted by: J.R.
I'm just getting back to riding after almost 30 years. Mark and Omar were fantastic.
The course will really help me get back in the groove quickly, and I'm sure I'll be a better rider than ever for taking it.
October 17, 2007
Basic Rider Course
Submitted by: K.Z.
Great teachers! Randy Wing and Omar taught the session and were very good at feedback, patients, and clarity with instructions.
October 16, 2007
Basic Rider Course
Submitted by: H.G.
I have been out of the riding scene for 15 years. This course was an excellent immersion back into one of the coolest pastimes available. The refresher course on theory followed by the 10 hours of practice highlighted my bad habits and trained me to be a better and safer rider. Mark and Omar are knowledgeable and experienced riders who s keen observations of styles and techniques were every helpful in correcting minor errors that resulted in improvements and building confidence. This course proved that you can teach an old dog new tricks.
October 15, 2007
Basic Rider Course
Submitted by: M.
This class was amazing. I came into this class a complete novice, never having ridden a motorcycle before. I was nervous to actually hop on the bike at first but Mark and Omar took me and my class through every step--from learning about the parts of the bike, to mounting the bike, etc.
I HIGHLY recommend this class to anyone who has had the itch to ride but didn't know the first place to start. I now feel confident that I could ride and be safe on the road.
TAKE THIS CLASS...IT'S TOTALLY WORTH IT!
This class did not disappoint!
September 10, 2007
Basic Rider Course
Submitted by: W.
What a great class. I was amazed how professional Mark and Omar were through every exercise and session. It was never "marking time" but really building skills for drivers with some experience and taking those, like myself, with virtually none to a level of comfort with the bikes that I had not expected in two afternoons. This should be mandatory training for all bikers in California. Well done.
September 9, 2007
Basic Rider Course
Submitted by: B.
I just got back from my final day of the Basic Rider Course, Mark and Omar were great. I will recommend this course to anyone who wants to learn to ride. Before this class i never even sat on a motorcycle, now I feel that i am ready to hit the road!
August 6, 2007
Basic Rider Course
Submitted by: M.
I had never even sat in the driver set of a motorcycle before this class and as a result was very nervous! I rider coaches, especially Mark Wing, were very patient with us and did an awesome job of teaching and demonstrating each new technique to the class.
I think it should be mandatory that anyone who wants to get a motorcycle license for the first time or after a long period of not riding should take this course!! I now have more confidence and feel much safer riding as a result of taking this course. thank you for helping me fulfill my dream!!
July 25, 2007
Basic Rider Course
Submitted by: S.E.
Took the July 19th course in San Jose and loved it! Great course and would recommend it to anyone that is interested in learning to ride a motorcycle. Mark Wing the instructor is awesome; very patient, knowledgable, and easy to learn from. Well worth the money invested...wouldn't do it any other way.
July 22, 2007
Basic Rider Course
Submitted by: T.S.
just got done with the training class. let me tell every one what a amazing class it was. the class room part was very imformitive and tought basic riding.the teacher {mark} was very clear in what he was teaching and was eazy to learn from 10 out of 10 in my book.
The riding part was alot of fun ,and very striked they showed us the right way to, start, ride, turn, weave, power stop, press, and a lot more. coaches were polite and very eazy to lean from. Well worth the time and money for every one who was there again 10 out of 10
thx mark and coaches it was a pleaser.
July 18, 2007
Basic Rider Course
Submitted by: H.L.
The supervisors (a.k.a. rider coaches) were fabulous! The course material was great. I was very pleased, money well spent!!!
June 15, 2007
Basic Rider Course
Submitted by: C.I.
Our instructor, Mark Wing, is outstanding in demostration and instruction. Mark spoke clearly, specifically, and was very patient making sure everyone understood his expectations. Mark's instruction will definitly make me a safer motorcycle rider.
May 27, 2007
Basic Rider Course
Submitted by: S.B.
Excellent course. Thank you for taking us through this well designed and presented training. The instructors were well informed and very patient. They gave us advice and guidance as we progressed through the exercises. As a new rider I found the whole experience a great foundation for safe and confident riding.
May 26, 2007
Basic Rider Course
Submitted by: M.B.
What a great course and what excellent instructors too! This was a fabulous course and I can't say enough good things about it. I'd recommend it to anyone. Please extend my thanks to the first class enthusiastic instructors for not only helping me ride more safely but for making it possible for my wife get her M1 license.
Great work guys.
April 9, 2007
Basic Rider Course
Submitted by: T.C.
I would like to the thank the Rider Coaches for the patience and understanding for us first time riders, thanks to them and your program I feel comfortable knowing I can handle my self on a motorcycle in any kind of circumstance. Again thank you.
March 21, 2007
Basic Rider Course
Submitted by: C.N.
Great time spent. Just finished the course over the 18/19 weekend. Learned how to enjoy the ride and stay safe. Mark and Rick are just amazing.
February 19, 2007
Basic Rider Course
Submitted by: C.S.
Great course. Just finished it Sunday. I had been riding for about 10 months prior to taking the class. I thought I was pretty good. But parts of the class kicked my butt until I learned from the RiderCoaches. Mark and Paul were great. They were wonderful at giving feedback and helping to improve your technique. I am 51 and this class taught me it's never too late to teach an old dog new tricks.
This is a VERY worthwhile investment in time and money. I really think this course could save my life someday.
January 31, 2007
Basic Rider Course
Submitted by: R.L.
Very good course, attention to details....
I unlearned 20,000 + miles of bad habits of riding
November 06, 2006
Basic Rider Course
Submitted by: T.F.
Just wanted to say that the course I took Oct 26 -28-29 was fantastic. Rick, Mark, and Chris are excellent instructors. They make sure you fully understand how to operate your bike in each exercise before moving you on to the next exercise.
I have much better skills than I had prior to the course and would recommend it to any person who is currently a new rider.
In fact one came in handy the other day as I went to make a right turn. As I slowed down to make a turn I went to down shift and my tow shifter was gone (unbolted somehow and fell off. No problem I just slowed enought for the curve (I have been in 3rd)and gave it extra throtle so that the engine didn't lug and went thru the tight turn. I was able to limp it home from there.
I plan on coming back for the advanced course next year.
And Brian does a great job putting on the classroom portion of the course too!
Thanks,
August 01, 2006
Basic Rider Course
Submitted by: R.
I think the course was great! The classrom information was helpful (although hot and stuffy). The 2 riding days were full of good training exercises. I wish I would have learned the figure 8 U turn stuff better so I didn't bomb that portion of the exam, but overall, everything was great. I think all three instructors were good and helpful to all. You all gave us good tips and were helpful to each student. Great Job!
July 24, 2006
Basic Rider Course
Submitted by: N.N.G.
The course was great stuff! I'd never ridden a motorcycle until that day, and the instructors made me feel totally calm and in control. Great fun..
July 18, 2006
Basic Rider Course
Submitted by: J.S.
During the three days of training, we were treated to a total of 5 different instructors. One in the classroom and four rider-coaches. The slightly "different angle" from these individuals was very helpful to a novice rider. Each instructor was exemplary in knowledge and demeanor.
This is a very good class!
Thank you.
July 6, 2006
Basic Rider Course
Submitted by: K.L.
I took your course July 6, 2006 and had a great learning experience both in the classroom and on the riding range. Your instructors were very knowledgeable and attuned to the students varied levels of riding expertise. I will highly recommend your class to others.
June 12, 2006
Basic Rider Course
Submitted by: R.Z.
I thought I would drop a note to you to applaud the training course. I had very low expectations going into the course and was primarily interested in getting a waiver for the DMV road test (my motorcycle license lapsed when I moved to CA 10 years ago) and to get a discount on my insurance. I was pleasantly surprised that I actually learned quite a bit! First, I would really like to compliment Mark. He did the classroom training and worked both range classes. He is absolutely excellent. He was very serious about the instruction, but in a very relaxed way. He is very friendly, approachable and respectful. His instruction was very clear without being pedantic. Mark is just a super guy. He was joined by Kevin for the second range class. Kevin was also an excellent instructor. He was quick to point out areas for improvement without doing it in a condescending way. Both guys really know their stuff.
I should also add the course design is obviously very well thought out andthe execution was very well organized. All in all a very positiveexperience.
Many thanks.
May 15, 2006
Basic Rider Course
Submitted by: W.R.
I would just like to thank Bike Smart and all its Rider coaches for helping me pursue my dream of riding a motorcycle.
May 08, 2006
Basic Rider Course
Submitted by: K.F.
Mark and Kevin were great in teaching this class. I have been around and rode motorcycles my whole life, Im 29. I was happy to have learned some better ways to safely motorcycle. I was more than happy with the instructions given and the feedback received in the course. I was skeptical if I was gonna really learn anything in this course given that i have rode before, but i happily did. I kid you not...some of the stuff I learned in class saved my rear end within a half hour after leaving class.
The training for changing lanes...doing the head check saved me and also the proper braking taught saved me when I had to make a sudden stop at a light. Keep those guys in the course....they were great!!!
April 27, 2006
Basic Rider Course
Submitted by: K.M.
Very professionl staff - could use a few newer bikes, I think.
Course was a bit expensive -- which would open to more people, I think, were it in the $150 range.
However, It was very worthwhile, and I met some people with whom I will
probably ride in the future.
NICE JOB !!
April 13, 2006
Basic Rider Course
Submitted by: J.F.
Awesome experience! All my fellow riders recommended this class and I agree. I had some riding experience compared to most in my class but still got a lot out of the class. The instructors were great. No one made anyone feel inferior. They demonstated every thing you needed to do before hand which was very helpful. All 5 instuctors I had during the 3 day class were exceptional and professional. If I was a beginner and going to take the class looking back now, I would read up on the D.M.V. handbook before class just to have a heads up. Especially for the class work there is a lot to take in in a short amount of time. They put you in groups but not all study well in groups. The test comes fast at the end of the night. Any extra studying will give you an added boost. Thats just my opinion. Videos that were shown were very informative. Its always nice to see things in action rather than just in a book.
It was well worth the money. Thanks for the great experience.
April 3, 2006
Basic Rider Course
Submitted by: U.K.
I had a great time in class as well on the riding course. I learned
something new in both areas. Adam and Mark are outstanding coaches. I made
friends during my three day experience and a life time memory of how much
fun I had as well as the knowledge I gained becoming a safe and experienced
rider. Thanks Mark and Adam a job well done.
March 2, 2006
Basic Rider Course
Submitted by: B. S.
I I would like to say thanks a millon,the classes were great well done teachers outstanding.The only thing I didn't like was when it was over.I felt like I made some great friends.
Thanks Again
February 27, 2006
Basic Rider Course
Submitted by: W. A.
I found the class to be very easy to understand and provide great class participation. I've been riding for over 20 years and mostly in the dirt. The handling skills and perfect instruction by your team were most valuable and has given me the confidence I needed to ride again
Thanks much
February 19, 2006
Basic Rider Course
Submitted by: D. L.
Great course! Thank you all.
Only feedback is this, speedometer didn't work on bike so I didn't know my speed in the test. That cost me the only 3 pts I lost. Other than that, excellent use of time and resources!
Thanks again!!!!
Response -
Thanks for the feedback and for bringing the maintenance issue to our attention. While we strive to keep the bikes maintained, faults do occur. We are currently in the process of replacing the older bikes.
February 12, 2006
Basic Rider Course
Submitted by: S. C.
These guys are very helpful!!!!
January 26, 2006
Basic Rider Course
Submitted by: K. S.
This course was by far one of the most helpful classes I have ever taken. Both Adam and Mark were excellent teachers that really cared about everyone. I would highly recommend this class to any beginner or even experienced motorcyclist. This class covers it all for both skill and knowledge of the motorcycle. Again its been a pleasure and thank you for the skill and knowledge I have obtained from taking this course.
January 25, 2006
Basic Rider Course
Submitted by: K. W.
Mark and Adam were great to work with, you can tell they really enjoy what they do and that they really care about the safety of the students in the class, it was a pleasure to work with them, they gave me some extra attention which was really appreciated - big time! would highly recommend the class. thanks, kw
January 19, 2006
Basic Rider Course
Submitted by: P. H.
The course was very helpful in terms of knowing the theory behind a lot of traffic situations. The instructors were wonderful and also professional in their approach. Overall I enjoyed the 3 day course and would definitely recommend to anyone who want to get on the road and ride.
Remember it is better to be SAFE than to be SORRY!
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